Shipping & Refund Policy
Shipping Policy
Royal Mail 48 Tracked UK – £3.45 (3-5 working days) – Free over £150
Royal Mail 24 Tracked UK – £4.95 (2-3 working days)
Europe Tracked – £12.95 (7-14 working days) – Free over £250
(Ireland & Germany – £10.95)
Worldwide Tracked – £21.95 (10-28 working days) – Free over £295
When will my order arrive?
Orders will be dispatched within 1-3 days on a tracked service. The estimate times above include the dispatch time. Custom Sourced and Vintage pieces may take a little longer but you will be notified via email.
If you need your order sooner or for a certain date please use the contact page before purchasing and we will try our best to arrange this for you. It is important you contact us before.
Unfortunately any custom fees occurred during transit are out of our hands and are responsible to be paid by the buyer.
Refund Policy
We offer a 14 day returns period for orders within the UK and 21 days for international orders from the date you receive your order. Item(s) must be sent back in the same condition as sold, with our tags still attached.
If your return is up to 7 days late we will issue a credit voucher. Any orders after this period will not be accepted.
Credit vouchers can be used online and they have no expiry date.
UK RETURNS
Postage costs to return an order are £3.45 and will be deducted from your refund.
It takes 48 hours for your parcel to get back to us once posted so please factor this in to your returns period.
To request a refund please email: [email protected] with you order number.
We will then accept the return on our end and send over a postage label via email for you to print at home or a QR code to print instore.
Drop off your return at your nearest Royal Mail shop.
Please allow 3-5 days once your order has been delivered for us to process the refund.
Our postage and returns are via Royal Mail. If you would like to arrange a return yourself via another courier please email us at [email protected] for the return details.
If your return is back with us after the 14 days return period, we will issue a credit voucher. Credit vouchers will be issued to orders returned between 14-21 days. Any orders after this period will not be accepted.
Credit vouchers can be used online. They have no expiry date.
INTERNATIONAL RETURNS
For international returns please email us at lapetitegem.com with your return request. Please include your order number and the item(s) you wish to return.
If your return is back with us after the 21 days return period, we will issue a credit voucher. Credit vouchers will be issued to orders returned between 21-28 days. Any orders after this period will not be accepted.
At La petite gem we are committed to sourcing vintage and second hand clothing of excellent quality and condition however due to the nature of pre-loved items there is expected to be some signs of wear or minor flaws that do not effect the wear of the item. All flaws will be clearly stated in the description and/or photographed.
Please read descriptions and measurements carefully before purchasing. If in the event that you have received an item where the fault was not listed in the description and/or photographed please contact us at [email protected] with a detailed description of the fault in your request with pictures.